Tacala Austin Corp. - Franchisee of Taco Bell

Great people, great service!

Visited one of their Taco Bell locations and had a major issue so I reached out to Kim in their operations team to help address it and received no response. I’d have to agree with the other reviews on here, first Kim needs to not be in here role and this company clearly does not give a care about it’s paying customers and this shows from there corporate office to their store mangers to the cashiers in their store’s. Spend your money somewhere else.

Kim in operations at the corporation office needs to find a new job. She does not return calls and clearly this “the customers don’t matter” attitude is how their Taco Bell locations are told to act at well. Had an issue at one of their Georgetown locations and tried to get help to resolve it and that never happened. No matter how much you are spending on a meal, you deserve to be respected as a customer (as long as you are also being respectful). I found that to not be the case for this company and the Taco Bell’s they manage. Have been to two and you are treated more like a bother than a customer that is actually keeping them in business. Based on my experience or lack of call back, clearly from the top down, they don’t care about paying customers, so I’ll be making sure I don’t support them and root for them to close soon.